Shop Policies



Once packages have left the shop and have been scanned into USPS custody we are no longer liable for lost/stolen/damaged packages. Please contact USPS with any questions after package has been scanned into their facility.


Processing time:

Typical processing time is two (2) weeks. If orders are not able to be completed in the arranged processing time, you will be notified.


Custom orders:

Custom orders can not be refunded or exchanged once the product is made.



We do not allow refunds or exchanging. Due to everything being handmade, each candle comes out a little differently than the next. Monitor differences, screen brightness, and photography may appear different than in person. Our candles on the websites listings are photographed in direct sunlight and have not been altered or edited.  


Can I promote your products/ Can I have a free product?

Best way to support a small business is purchasing and promoting after your product arrives. 




Lost Crystal is not responsible for damages or injuries due to negligence or misuse with our products.